At Purrlo™, we aim to provide clear and transparent shipping information so you know exactly what to expect when placing an order with us.
Order Processing Time
- Orders are typically processed within 1–3 business days.
- Processing includes order verification, quality checks, and packaging.
- Orders are not shipped or delivered on weekends or public holidays.
Shipping Time
- Estimated delivery time: 8–12 business days after dispatch.
- Delivery times may vary depending on your location, customs clearance, and local courier handling.
Please note: These are estimated timeframes, not guaranteed delivery dates.
Shipping Rates
- Shipping costs (if applicable) are calculated and displayed at checkout.
- Promotional offers may include free shipping for a limited time.
Tracking Information
- Once your order has been shipped, you will receive a confirmation email with tracking details.
- Tracking information may take 24–72 hours to update after dispatch.
Delays & Exceptions
Purrlo™ is not responsible for shipping delays caused by:
- Customs inspections or clearance delays
- Incorrect or incomplete shipping addresses
- Courier or postal service disruptions
- Weather conditions, holidays, or events beyond our control
If a package is returned due to an incorrect address provided by the customer, reshipping costs may apply.
International Shipping
- We ship to multiple international destinations.
- Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
Lost or Stolen Packages
- Purrlo™ is not responsible for lost or stolen packages marked as delivered by the carrier.
- If your order appears lost in transit, please contact us and we will assist you in investigating the issue.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: getpurrlo@gmail.com
By placing an order on our website, you acknowledge and agree to this Shipping Policy.
