Return & Refund Policy

At Purrlo™, we want you to be satisfied with your purchase. Please read this Return & Refund Policy carefully before placing an order.

We accept returns only for damaged, defective, or incorrect items.
To be eligible for a return, you must contact us within 7 days of receiving your order.
Items must be unused, in original condition, and in original packaging.

We do not accept returns for:

Once your return request is approved, we will provide instructions on how to proceed.
Refunds are issued only after the returned item has been received and inspected (if return is required).
Approved refunds will be processed back to the original payment method.

Please note:

Original shipping costs are non-refundable.
Refund processing times depend on your payment provider and may take several business days.

If you receive a damaged, defective, or incorrect item, please contact us at getpurrlo@gmail.com within 7 days of delivery and include:

Failure to provide evidence may result in denial of the refund or replacement request.

Orders that are still within the stated delivery timeframe (8–12 business days) are not eligible for refunds.
If your order has not arrived within 30 days of dispatch, please contact us and we will investigate.
Refunds or replacements for lost orders will be issued at our discretion after verification.

Customers are encouraged to contact us before filing a chargeback or dispute.

Unauthorized chargebacks or disputes for orders that comply with our policies may result in denial of future service.

For any return or refund-related questions, please contact us at:

Email: getpurrlo@gmail.com

By placing an order on our website, you acknowledge and agree to this Return & Refund Policy.

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